The regular business hours of Safety1stNZ are from 8:00 A.M. to 5:00 P.M. Monday to Friday, and 9:00 A.M. to 12 P.M. Saturday,(New Zealand time).
Orders placed on Saturday, Sunday or Holidays will not be processed for shipment until the next business day.
We offer 1-2 day courier shipping within New Zealand on all orders.
We can provide expedited delivery service such as Next Day Courier at an additional charge.
We will gladly exchange any damaged or defective products. Inspect the merchandise upon receipt and notify us immediately in the event of any problem.
All Merchandise shipped to customers will be sent by courier, unless the Customer pays for the additional cost for faster service.
We accept orders within New Zealand only at this stage.
Safety1stNZ will ship anywhere in New Zealand. All orders will be delivered by our freight partner Courier Post.
We aim to have orders dispatched in 1-2 working days, but they may take longer during periods where a high volume of orders are received.
If your order does not arrive within this timeframe, please contact us at email@example.com. For us to help you quickly, please include your order ID number in any correspondence.
Freight charges on any goods you order from us are as follows:
North Island orders incur a freight charge of $9.90+gst per order for all orders under $250.00 +gst.
South Island orders incur a freight charge of $6.50+gst per order for all orders under $250.00+gst.
North Island Rural orders incur a freight charge of $14.90+gst per order for all orders under $250.00+.gst.
South Island Rural orders incur a freight charge of $12.90+gst per order for all orders under $250.00+gst.
All orders over $250.00+gst will be eligible for FREE DELIVERY unless including Oversized items or shipping to a region outside of mainland New Zealand.
Orders outside of mainland New Zealand
Safety1st can deliver items beyond the North and South Island of New Zealand including the Chatham Islands and Stewart Island. However, shipping to regions beyond the North and South Island of New Zealand will incur additional shipping costs and are ineligible for free shipping. These costs may vary and will be displayed on the checkout page before the order is completed.
Certain bulky items are too large or heavy to be shipped at a flat rate. For these items, an additional shipping cost will apply per each Oversized Item. All Oversized Items will have a note on the product page that they are oversized and that additional shipping charges will apply. Oversized items are ineligible for free shipping.